We do our best to ensure the accuracy of every order that is shipped out. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 5 days of receipt of your order.
For health and safety reasons, gummy products are not returnable or exchangeable except in cases in which Tabletop Candy Company has shipped the incorrect item.
Returns are allowed within 14 days on items that are in new and unused condition with all of the original packaging. There will be no refund of shipping charges except in cases in which Tabletop Candy Company was at fault in the order. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges.
There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent). Please do not send any returns C.O.D. as they will not be accepted.
When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.
If you receive damaged goods, please notify us within 5 days of receiving your order. Please, save your shipping package and packaging because it will need to be inspected by the carrier. If the package is discarded, claims cannot be filed for damaged goods or items.
Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to Tabletop Candy Company. Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.
If you have given us an incorrect address at the time of ordering, we will reship the order at your expense. If you don’t want the order re-shipped, you will be charged a 10 % restocking fee, plus the shipping charges.
Please reach out to us at firstname.lastname@example.org with any questions concerning our return and refund policy.